You can reload funds, check your balance, and set up Auto-Reload online or via the SEPTA App .
| Problem | Solution | |---------|----------| | “Card not recognized” at gate | Hold card flat against reader for 2 seconds. Remove other cards from wallet. | | Balance shows $0 online but has money | Tap at a fare kiosk first to sync recent trips. | | Overcharged on Regional Rail | You forgot to tap off. Contact SEPTA Key customer service with trip details. | | Can’t create online account | Call 855-567-3782 – card may be from old system batch. | my septa key