Despite its efficiency, the QKR Store Manager role comes with friction. Legacy staff members often resent the granular tracking. "Why do I have to scan every cup?" is a common refrain. The manager must become a change management specialist, training 50-year-old franchisees or teenage cashiers to respect the technology.
: Developed by Mastercard using Lean Startup methodologies, the platform was built to eliminate queues in busy environments.
