Create a new channel (email, chat, SMS) by implementing Zammad's channel interface (Ruby on Rails). Example : Signal, Matrix, Discord channels – see existing community examples.
They also utilize the , which Zammad heavily employs in recent versions. Instead of bloating controllers, an addon would create a Service::Survey::Send class to handle logic. zammad addons
⚠️ : Zammad does not have a plugin marketplace like WordPress or Jira. Most addons are either SaaS integrations, API scripts, or manually installed Ruby gems/overlays. Create a new channel (email, chat, SMS) by