A) Refuse to help the customer and tell them to go to someone else B) Help the customer, even though it's not your job C) Politely explain to the customer that you're not responsible for that task, but offer to find someone who can help D) Tell the customer that you'll need to check with your manager before doing anything
A customer approaches you, visibly angry. They claim they were overcharged for a product they purchased yesterday. However, according to your store's policy, refunds or price adjustments must be processed within 24 hours, and the customer is currently 30 minutes past that deadline. situational judgement test examples
In SJTs, you are not judged by the outcome, but by the process of your judgment. When in doubt: Communicate, don't hide. Help, don't blame. Follow policy, don't cut corners. A) Refuse to help the customer and tell
A. Ask a senior manager to intervene and decide which approach is better. B. Insist on your approach because you believe it is safer for the company. C. Propose a compromise where you combine elements of both approaches, or test both ideas on a small scale to see which works best. D. Agree to your colleague's approach to avoid conflict and ensure the deadline is met. In SJTs, you are not judged by the
These are just a few examples, but situational judgement tests can cover a wide range of scenarios and situations. The goal is to assess your ability to think critically and make sound judgments in the face of challenges and uncertainty.
Hanging up destroys the professional relationship and escalates the conflict. Scenario 2: The Underperforming Teammate